Refund policy

RETURN & REFUND POLICY

At HEAD DOWN GOLF Brand, we want you to love your gear. If something is not right, we will make it right — HEAD DOWN. GET AFTER IT.

30-DAY RETURNS & EXCHANGES

You have 30 days from the date you receive your order to request a return or exchange. Items must be unworn, unwashed, and in their original condition with tags attached. For hygiene reasons, we cannot accept returns on items that show signs of wear.

HOW TO START A RETURN

Email us at Headdowngolfbrand@gmail.com with your order number and the item(s) you would like to return or exchange. We will reply with return instructions and a return shipping address.

RETURN SHIPPING

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or we sent the wrong item. We recommend using a trackable shipping method, as we cannot guarantee receipt of your returned item.

REFUNDS

Once we receive and inspect your return, we will notify you by email. Approved refunds will be issued to your original payment method within 5–10 business days. Shipping charges from your original order are non-refundable.

EXCHANGES

Need a different size? Email us at Headdowngolfbrand@gmail.com and we will arrange an exchange for the same item in a different size, subject to availability.

DAMAGED, DEFECTIVE, OR WRONG ITEMS

If your order arrives damaged or defective, or we sent the wrong item, contact us within 14 days of delivery at Headdowngolfbrand@gmail.com with photos of the issue. We will send a replacement or issue a full refund at no cost to you.

SALE ITEMS

Sale and clearance items are eligible for return under the same 30-day policy.

QUESTIONS

Email us anytime at Headdowngolfbrand@gmail.com — we are a small veteran-owned team and we answer every message. Thank you for your support.